Q&A Session with SafeDNS Experts, Part 1

Q&A Session with SafeDNS Experts, Part 1

We are thrilled to launch an exclusive Q&A session with SafeDNS experts Tom Hall and Alex Biushkin. Your questions, our expert answers—let's explore the SafeDNS products and updates together!

Here is the first part of our Q&A session. Follow us so that you do not miss further ones.

BUSINESS

Q: I want to try SafeDNS Pro for the free trial period. How do I do that?

A: We offer a 15-day trial plan for business users. Within 15 days, you can test if our service meets your needs. Here is the registration link. Do not forget to choose your billing plan!

Q: What pricing options can you offer for business?

A: There are Basic, Pro, and Pro+ plans. If you choose to pay for a subscription monthly, you will pay $1 per user on Basic, $1.8 per user on Pro, and $2.5 per user on the Pro+ plan. If you are going to pay for a subscription annually, it will benefit you for sure. This way, you will pay $0.9 per user on Basic, $1.5 per user on Pro, and $2.2 per user on the Pro+ plan. You can always visit our website or contact the sales department via the email address sales@safedns.com to get more detailed information.

Q: I want a basic SafeDNS plan using my own email. I do not have a corporate email address, so obtaining this service is blocked when I sign up.

A: You can register and choose a home plan and after that we will be able to update your billing plan manually. Or you can reach out to our sales department directly using the following email address sales@safedns.com, they will help you to solve the problem.

EDUCATION

Q: I'm interested in learning more about the solutions you can provide for our school district. We have 23 schools and use iPads for students, including BYO iPad devices.

A: We have Education & Non-profit plan that is used by schools, colleges, universities, and other nonprofit organizations. It can serve more than 100 users per location. It is possible to add 500 domains to the Allow/Deny lists separately and either completely restrict or allow free access to this or that resource.  You can rely on your administrator privileges and priority phone support option. Also, remember that the SafeDNS Agent app can be installed on your iPads. This plan will cost you 400 USD.

Q: I am looking into internet filters for a university laptop lending.

A: If you are interested in our services, let me explain a bit about how SafeDNS works.

SafeDNS is a web filter based on DNS technology. Using SafeDNS, you will be able to block individual websites (domains) and certain categories of websites, enable Safe Search for Google and Bing, as well as the Restricted mode for YouTube. It is possible to use the service in a few different ways: it can be set up on your router to filter the whole network, and/or you can install the SafeDNS Agent to filter individual devices. The agent is available for Windows, Linux, MacOS, and Android systems. iOS Agent is coming soon. You can set up our service on the router, and you will get the filter on all the connected devices automatically. Alternatively, you can install the SafeDNS agent on each device. This way, devices have different filtering policies at the same time. The agent can also work together with the router setup, so devices with the agent can get traffic that is filtered according to different policies.

We have several plans that meet any user’s needs. For instance, our Education & Nonprofit Plan can be relevant for you.

Q: I have a school with 35 sites. How many IPs can the education account have?

A: On the Education & Nonprofit Plan, you can have a minimum of 100 users per location.

ISPs

Q: What is the ISP solution, and how can it be useful?

A: SafeDNS ISP Filter is an internet traffic filtering system developed by SafeDNS. The service can restrict access to specific URLs, domain names, or IP addresses. There is an opportunity to create your own filtering rules using the command-line tools (Filter-CTL Filter) or the web interface. The system includes the SafeDNS ISP Filter Check utility, which allows you to check the quality of the filter on your own.
Here are useful links for guides about ISP description and installation.

SECURITY

Q: Can your system protect my domains from domain poisoning?

A: Our DNS servers are protected from such cyberattacks as DNS cache poisoning. We can guarantee that our servers will always respond with the correct information to your requests. However, DNS traffic from a customer to our servers is not encrypted by default, so a MITM attack may occur. If you need to protect your DNS traffic, you can use our feature named DoT (DNS over TLS). Here you can take a look at the detailed guide on how to encrypt your DNS requests with the SafeDNS web filtering solution.


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