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The SafeDNS Blog

3 Important Things Before Choosing An MDM Vendor


An MDM solution is software that allows IT, professionals, to control, secure, and enforce policies on endpoints like tablets, smartphones, and whatnots. Setting up a Mobile Device Management (MDM) system to existing systems that an SMB has can be quite difficult. It takes thorough scrutiny of all currently used technologies. Thus, deciding which vendor provides the utopian weighting of the total cost of ownership, infrastructure on-premises, and the scalability fitted for an SMB’s needs over time, still remains a big challenge. However, other aspects often neglected are as important as the cybersecurity cost at stake.  

Is it user-friendly?

This might sound like a no-brainer, but it’s been proven that fixing bugs at the design stage costs five times less than maintaining poorly designed solutions. If it works great at filtering objectionable pages, improving productivity, or blocking malware, that’s awesome. But let’s take the example of a user clicking a button expected to redirect him instantly to your web category page for filtering, but instead makes the page wiggle or freeze a bit. Not only are you wasting the user’s time, but the review of your solutions might make you spent loads of money on PR right after, let alone fixing the bug.   

Does the vendor place an emphasis on compliance?

The internet got messier and more and more people got access to the internet via Wi-Fi over the last decades, which led the 42nd president of the United States, Bill Clinton, and the Congress to sign respectively the Children´s Internet Protection Act in 2000 and the Protecting Children in the 21st Century Act in 2008. This has made compliance a must. Unfortunately, not all MDM vendors’ solutions are compliant with institutions’ rules such as the IWF for child sexual abuse,  and CIPA for E-rate programs. Thus, if your end-users are made of teens or younger, make sure to choose a solution that complies with most of the industry regulations. 
 

What is the customer support importance? 

The saying ‘the customer is king’ is, has always been, and will always be the case. You don’t want to face one of the issues above and see your MDM vendors ‘go AWOL’. There are a lot of scenarios that may happen. You may want to block or restrict access to a web page on end users’ tablets and similar devices but unsuccessfully; hence, calling your MDM vendors’ support team would be the first reflex, you want to make sure they are available 24/7 for you otherwise, walk away.

What does SafeDNS have to offer in this case?

SafeDNS gives the possibility to institutions and businesses like you to install an agent or app on devices part of their mobile device management system. Furthermore, SafeDNS has recently improved its interface for a better customer experience. In addition, SafeDNS has been partnering with institutions like the IWF and Wi-Fi Friendly for years to address compliance issues. Finally, SafeDNS has a 24/7 support team available whenever you need assistance for any unexpected issues. Should you need more info, feel free to contact one of the SafeDNS experts.